Community Guidelines & Code of Conduct ====================================== Respectful communication, prohibited content, and resolving community conflicts. Policy date: 2025-03-08 1. Community Guidelines & Code of Conduct Santae Entertainment LLC “Santae” is committed to maintaining a respectful, inclusive, and safe environment for all players. These guidelines outline acceptable behavior, prohibited actions, and expectations for communication within the community. 1.1 Respect & Inclusivity Santae Entertainment welcomes players from all backgrounds and expects all members to treat each other with kindness and respect. Harassment, discrimination, and toxic behavior will not be tolerated. 1.1.1 Zero Tolerance for Hate Speech & Discrimination The following behaviors are strictly prohibited: Hate speech – Slurs, derogatory language, or targeted attacks based on: Race, ethnicity, or nationality. Gender identity, sexual orientation, or disability. Religious beliefs or political affiliation. Discrimination – Treating players unfairly based on protected characteristics. Encouraging exclusion or harassment of individuals or groups. *Violations may result in chat restrictions, temporary bans, or permanent account suspension. 1.1.2 No Harassment, Threats, or Bullying The following behaviors will not be tolerated: Personal attacks – Insulting, belittling, or attacking other players. Threats of violence or real-world harm – Direct or implied threats of harm toward another user. Cyberbullying – Repeated targeting, mocking, or encouraging others to harass a user. Public shaming or name-calling in an attempt to humiliate or pressure another player. *If you feel unsafe or harassed, report the behavior immediately via a support ticket. 1.1.3 No Trolling, Excessive Negativity, or Disruptive Behavior Santae Entertainment encourages constructive conversations and positive interactions. Trolling – Deliberately posting inflammatory or off-topic comments to provoke others. Excessive negativity – Constantly criticizing or complaining without offering solutions. Spreading misinformation or false accusations to stir controversy. Intentionally disrupting discussions or community events. *Trolls and disruptors may receive warnings or chat restrictions. Repeat offenses may result in bans. 1.2 Language & Communication Santae Entertainment values open and respectful communication. While players are encouraged to express themselves, certain guidelines apply. 1.2.1 Respectful Communication Players should communicate politely across forums, chat, and direct messages. Differences of opinion are acceptable, but debates should remain respectful. If a disagreement escalates, take a step back and report any rule violations. 1.2.2 Moderate Use of Cursing Mild cursing is allowed in casual conversation, but should remain appropriate. Excessive swearing, especially in an aggressive or insulting manner, is not permitted. Directing curse words at another player is considered harassment. Players who violate language guidelines may receive chat restrictions or warnings. 1.2.3 No Spamming, Excessive Caps, or Chat Flooding Spam and disruptive messaging are prohibited in chat, forums, and direct messages. Excessive caps lock usage (e.g., "STOP YELLING IN CHAT!"). Repeating the same message multiple times in a short period. Flooding chat with long messages or excessive emojis. Violators will be warned, muted, or temporarily restricted from chat. 1.3 Conflict Resolution Disagreements happen, but players are expected to handle conflicts maturely and professionally. 1.3.1 Avoid Public Disputes Try to resolve conflicts privately before escalating the situation. Do not engage in public arguments that disrupt the community. Calling out players in chat or forums. Posting about personal disputes in public spaces. 1.3.2 Submitting a Support Ticket for Moderator Intervention If an issue cannot be resolved privately, players should submit a support ticket. Provide a clear, factual account of the issue. Attach screenshots or logs (if applicable). Allow moderators time to investigate. Do NOT spam moderators with repeated complaints. Do NOT retaliate against other players if an issue is unresolved. *Santae staff will make decisions based on fairness, logs, and policy enforcement. 1.3.3 Appeals Process If you believe a staff decision was unfair, you may submit an appeal through the proper process. Appeals must include a clear explanation and any supporting evidence. Decisions will be reviewed by Management and TXM Departments and are final unless new evidence is provided. Publicly complaining about staff decisions instead of appealing through the correct channels is not permitted. 1.4 Prohibited Content Santae Entertainment aims to provide a family-friendly and inclusive environment. The following types of content are strictly prohibited across all platforms. 1.4.1 No NSFW, Sexually Explicit, or Graphically Violent Content Santae Entertainment is not an 18+ platform. Content that violates this rule will be removed immediately. Sexually explicit discussions, images, or roleplay. Extreme violence, gore, or disturbing content. Implied or suggestive inappropriate behavior. *Users posting NSFW content will face immediate suspension or permanent bans. 1.4.2 No Real-World Politics & Religion Discussions Discussions about real-world politics and religion are NOT allowed unless they are part of in-game themes. Debates about real-world political figures, events, or ideologies. Religious arguments or pushing beliefs onto others. Discriminatory or controversial political statements. In-game lore about political or religious factions in Santae is allowed. *Off-topic political and religious debates will be removed to maintain a neutral and inclusive environment. 1.4.3 No Discussion of Banned Players or Disciplinary Actions All account bans and disciplinary actions are private matters. Publicly discussing or questioning why a player was banned. Sharing private moderation discussions or support tickets. Encouraging players to harass staff over a ban decision. If you have concerns about a ban, you may submit an appeal privately. Violators will receive a warning, and repeated offenses may lead to further penalties. Santae Entertainment Community Guidelines & Code of Conduct exist to ensure a safe, welcoming, and enjoyable gaming environment for all. By playing Santae, users agree to follow these rules: Violations will be handled through the disciplinary system outlined in the Terms of Service. If you witness a rule violation, please report it responsibly. Failure to comply with these rules may result in chat restrictions, temporary suspensions, or permanent bans.