Additional Policies

Santae maintains strict policies against prohibited activities to ensure a safe, fair, and enjoyable experience for all players. These policies cover scamming, hacking, third-party software use, AI- generated content, and game modifications. Violations will result in account suspensions, permanent bans, or legal action if necessary.

The following actions violate Santae’s Terms of Service and will result in immediate suspension or a permanent ban. In severe cases, Santae reserves the right to escalate matters legally.

Scamming is strictly prohibited and includes:

• Fake trades – Promising items, currency, or services and failing to deliver.
• Chargeback fraud – Purchasing SanCash or items, then forcing a refund through PayPal or banks.
• Impersonating staff – Pretending to be a Moderator or Admin to trick players.
• Lying about trades or marketplace offers to manipulate others.

If a scam occurs:

• Victims should report it via a support ticket immediately.
• Santae staff will investigate using trade logs.
• Scammers will face permanent bans if found guilty.

Any form of hacking, scripting, or unauthorized automation is a serious offense.

• Using third-party software to gain an unfair advantage (e.g., bots, macro scripts).
• Modifying or injecting unauthorized code into the game.
• Using cheat programs to alter stats, currency, or item values.
• Exploiting system vulnerabilities to manipulate the game.

Consequences for Hacking & Automation:

• Immediate permanent ban upon detection.
• Forfeit of all in-game items, currency, and progress.
• IP bans may be applied to prevent repeated abuse. *Santae regularly monitors for suspicious activity and uses anti-cheat measures to detect hacking attempts.

Attempting to access another user’s account or bypass security measures is a serious offense.

• Guessing passwords or using leaked credentials to log into other accounts.
• Phishing or social engineering to steal login information.
• Using another player's account without permission (even if voluntarily shared).
• Attempting to bypass security systems, such as multi-factor authentication.

Consequences for Unauthorized Account Access:

• Immediate account suspension and investigation.
• Permanent ban for proven hacking attempts.
• Legal action may be pursued in severe cases. *Players are advised to enable Two-Factor Authentication (2FA) to enhance account security.

Any behavior that endangers real-world safety is taken extremely seriously.

• Doxxing – Sharing someone’s real name, address, phone number, or other personal details without consent.
• Stalking – Repeatedly harassing or monitoring someone across Santae or external platforms.
• Threats of real-world harm – Encouraging or implying physical violence, self-harm, or illegal activity.
• Encouraging others to harass or target a specific player.

Consequences for Doxxing & Threats:

• Permanent ban from Santae.
• Immediate reporting to law enforcement if necessary.
• Legal action may be pursued against severe offenders. *Players should report harassment immediately via a support ticket.

Santae has strict no ai-generated content guidelines regarding the use of third-party tools, AI- generated content, and automation.

Santae does not allow AI-generated artwork for official content due to legal concerns.

• AI-generated images, item designs, or pets will NOT be used for official site artwork.
• AI-generated art submissions for contests, commissions, or in-game use are NOT allowed.
• Players attempting to submit AI-generated art as their own may face penalties.

Why AI Art is Not Allowed for Official Content:

• Copyright concerns – AI-generated art is trained on unlicensed images.
• Quality control – AI-generated images do not meet Santae’s artistic standards.
• Fairness – AI use can give unfair advantages in community events. *All art used in Santae is created by professional human artists and staff members.

Third-party tools that give an unfair advantage are strictly forbidden.

• Auto-clickers and macro programs – Used to automate gameplay (e.g., farming items)
• Bots that perform in-game actions – Gathering, battling, or trading automatically.
• VPNs or Proxies to bypass bans – Attempting to evade detection through location masking.
• External software that modifies Santae’s data or files.

Consequences for Using Third-Party Tools:

• Temporary or permanent bans, depending on severity.
• Item/currency rollbacks if gains were achieved unfairly.
• IP bans for repeat offenders. *If you are unsure whether a tool is allowed, contact Santae Support by submitting a support ticket before using it.

Modifying Santae’s game files or attempting to alter gameplay through external means is strictly forbidden.

Players cannot modify or alter Santae’s files, data, or gameplay elements.

• Editing game assets to change visuals, stats, or mechanics.
• Attempting to reverse-engineer Santae’s code.
• Creating or distributing unofficial tools or mods.
• Using game files for external commercial purposes.

Consequences for Game Modification:

• Immediate permanent ban upon detection.
• Possible legal action for unauthorized distribution of game assets. *Santae reserves the right to take action against any modification that affects gameplay integrity.

Players can report prohibited activities through the support ticket system:

• Select the appropriate category (scamming, hacking, threats, etc.).
• Provide clear evidence (screenshots, transaction logs, chat history).
• Wait for staff investigation – Reports are handled confidentially.

False reporting to target another player is also punishable.