THE SANTAE COMMUNITY

Experience the Magic.
Live the Adventure.

OUR COMMUNITY HANDBOOK

Policies & Procedures

Explore the complete handbook, from community conduct and fair play to team responsibilities and support.

Explore the handbook

10chapters, with direct links
to the rules you need

FIND YOUR WAY

Browse the center

Community · Chapter 1

Community Guidelines & Code of Conduct

Respectful communication, prohibited content, and resolving community conflicts.

17 sections Community · Chapter 2

Account Policies

Account creation, shared households, names, security, and recovery.

17 sections Community · Chapter 3

Moderation & Enforcement Policies

Warnings, investigations, reporting, and the appeals process.

14 sections Community · Chapter 4

Game Economy & Virtual Goods Policies

Currency, trading, purchases, scams, and virtual goods.

13 sections Community · Chapter 5

Privacy & Data Protection Policies

Privacy responsibilities, data handling, and account information.

15 sections Community · Chapter 6

Event & Contest Policies

Participation, submissions, rewards, and fair play during events.

10 sections Community · Chapter 7

Customer Support & Bug Reporting

How to contact the team, report bugs, and submit useful evidence.

8 sections Community · Chapter 8

Staff Roles, Policies & Expectations

Team responsibilities, professional conduct, and escalation procedures.

23 sections Community · Chapter 9

Additional Policies

External tools, modifications, and protecting fair gameplay.

12 sections Community · Chapter 10

Terms of Service & Legal Policies

Service terms, account ownership, dispute resolution, and enforcement.

17 sections Terms

Terms & Conditions

Site, cash shop, communication, and Discord rules.

51 sections Privacy

Privacy Policy

How account information is collected, used, stored, and shared.

9 sections Privacy

GDPR & UK Data Rights

Access, correction, erasure, portability, and other data rights.

12 sections Privacy

California Privacy Rights

Information and choices for California residents.

11 sections Privacy

Cookies & Preferences

Cookie categories, browser controls, and your privacy choices.

9 sections

YOUR INFORMATION, YOUR CHOICES

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