THE COMMUNITY HANDBOOK
Policies & Procedures
Read the handbook by chapter. Each section has its own link, and you can search the entire handbook from the Policy Center.
Community Guidelines & Code of Conduct
Respectful communication, prohibited content, and resolving community conflicts.
17 sectionsAccount Policies
Account creation, shared households, names, security, and recovery.
17 sectionsModeration & Enforcement Policies
Warnings, investigations, reporting, and the appeals process.
14 sectionsGame Economy & Virtual Goods Policies
Currency, trading, purchases, scams, and virtual goods.
13 sectionsPrivacy & Data Protection Policies
Privacy responsibilities, data handling, and account information.
15 sectionsEvent & Contest Policies
Participation, submissions, rewards, and fair play during events.
10 sectionsCustomer Support & Bug Reporting
How to contact the team, report bugs, and submit useful evidence.
8 sectionsStaff Roles, Policies & Expectations
Team responsibilities, professional conduct, and escalation procedures.
23 sectionsAdditional Policies
External tools, modifications, and protecting fair gameplay.
12 sectionsTerms of Service & Legal Policies
Service terms, account ownership, dispute resolution, and enforcement.
17 sections